Leveraging eConsult Analytics to Improve Outcomes

Introduction

Every eConsult creates a data footprint: condition, specialty, outcome, and turnaround time. But few organizations leverage this data to drive real change. Thea Health offers built-in analytics to turn consult activity into actionable insights.

Key Metrics We Track

1. Resolution Rate
   • Percentage of consults that avoid in-person referral.
2. Turnaround Time
   • Average response time across specialties.
3. Condition Trends
   • Most commonly consulted conditions—helpful for care planning and panel management.
4. Clinician Adoption
   • Who’s using the tool most effectively and where more training is needed.

Use Case: Value-Based Care Optimization

One 12-clinic system used Thea Health’s analytics dashboard to:

• Identify unusually high dermatology consult volume at two clinics
• Provide targeted training
• Reduce referrals by 18% without reducing care quality

Conclusion

Analytics are a clinical and operational lever. With Thea Health, you get the data you need to improve care, reduce costs, and drive strategic growth.